We stand behind our product with a 1-year full parts and labor warranty. We have a fully trained technical support team available to help with any questions, issues, or concerns.
HD Touchscreen & Computer: 12 Months
Capti warrants the touchscreen against defects in workmanship and materials for a period of 12 months from the date of original delivery.
Frame: 5 Years
Capti warrants the frame (excluding any moving parts attached to the structural frame) against defects in workmanship and materials for a period of five years from the date of original delivery.
Smart Bike Components: 12 Months
Capti warrants the components and all original parts of the smart bike other than pedals, including the belt, drive train, seatpost, handlebars and water bottle holder, against defects in workmanship and materials for a period of 12 months from the date of original delivery.
Labor: 12 Months
For a Capti Smart Bike originally assembled by an authorized Capti technician, Capti will cover the labor cost for the repair or replacement made under this Limited Warranty for a period of 12 months from the date of original delivery.
How does my Warranty work?
Your Warranty begins once your bike has been installed and your All-Access Membership has been activated. Bikes must be on surge protection and connected to the internet with an active All-Access Membership in order to be covered.
What is covered by my Warranty?
Capti Warranty coverage is the strongest in the home fitness industry. It includes one year of parts, touchscreen and computer coverage and one year of labor. Basic wear & tear parts are also covered for 90 days after installation. Basic wear and tear parts include seats, pedals, pedal straps.
What is not covered by my Warranty?
If something breaks that is easy to fix, we will send you the part at no charge but the associated labor will not be covered. Self-installable parts include, but are not limited to seats, seat knobs, pedals and pedal straps.
Any damage, failure, or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warnings in the owner's manual.
Setup and maintenance of a reliable network and internet connection is the responsibility of the customer.
What will void my Warranty?
You must have an active All-Access Membership during your Warranty period in order to be covered.
Make sure you keep your bikes on surge protectors. This is included with your power supply. Your Warranty will be voided if the product is ever plugged into a power source that is not surge protected.
Keep your product clean. Your Warranty will be voided if the product is not kept clean and in a dust-free environment or submerged.
Talk to our support team. If a customer elects to repair a defective product by themselves, or use the services of someone other than a Capti authorized dealer and/or service provided, or if the customer uses a replacement part not supplied by Capti, then Capti will not be liable for any damage, failure or loss caused by the use of such unauthorized service or parts.
What if I need service?
Please contact Capti support Monday through Friday 6am to 4pm PST.
PHONE: 1-888-HI CAPTI
Warranty service will be performed by Capti or a Capti authorized dealer or service provider. Capti will have the option of either repair or replace at no charge any defective product.
What happens when my Warranty ends?
Capti will provide technical support via phone and/or email for customers with All-Access Memberships at no charge for all Capti product owners.
The Legal Stuff
The foregoing warranties are in lieu of and exclude all other warranties not expressly set forth herein, whether express or implied by operation of law or otherwise, including but not limited to any warranties of merchantability for a particular purpose.
Capti shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its products. Capti's liability hereunder is expressly limited to the replacement of goods not complying with this Warranty or, at Capti's election, to the repayment of an amount equal to the purchase price of the product in question.
This document outlines the Warranty coverage provided by Capti to our customers in the United States for Capti smart bikes. For Warranty information on other products please or in other countries please contact the person or company from whom you purchased your product.